Contacting Her Majesty’s Passport Office


Passport Enquiries (Caller Connection Service)


If you do not require our third party passport application & renewal assistance then you can contact the government agency, Her Majesty’s Passport Office by dialling the below caller connection phone line. Official passport advice, information and phone support is available direct for free or lower cost at For Live advice & support on Passport Validity, Status, Eligibility, Application and Renewal enquiries call…


09055 950 960


Calls are charged at a minimum of £1.50 with that charge reoccurring every minute plus your phone company’s access charge. Calls answered are by live operators: 8am to 8pm Monday to Friday, 9am to 5:30pm on weekends and public holidays. This is an unaccredited call connection service to HM Passport Office. Information available direct at a lower cost or free at Service provider: Premium Support Ltd.


Call the number above for Live Advice on..


• Tracking Existing Applications
• Help Completing Application Forms
• Which Documents to Send
• Photo & Signature Requirements
• Application Process & Timescales
• Lost or Stolen Passports & Identity Fraud
• Returning a Deceased Person’s Passport
• Obtaining a Second Passport

Contacting Submission Support

Help & Support Line


Currently only applicants who have made an appointment at one of the seven HM Passport Offices through us (book one here>) or are using our third party Passport Lodging service can contact us, Submission Support Ltd through our 0203 600 number. Applicants can request the manned helpline number below…



Anyone however can email or write to us. Details here >

Need a Passport Office Appointment? – We can secure you a 1 day Premium or 7 day Fast Track appointment to apply for or renew your passport at any of the 7 Passport Offices by booking an appointment here >> The fee you pay online via credit or debit card includes the passport fee and our third party charge. To apply or renew with a time and travel saving Appointment Exemption click here >


The 0905 caller connection service costs £1.50 per minute with a minimum spend of £1.50 from a BT landline, other networks may vary and callers from mobiles will likely pay more and incur an access charge. Callers must be 18yrs or over and have the bill payers permission to call. This service is not affiliated or endorsed by the govt and you can find an official, cheaper way to connect with HM Passport Office via It is provided without warranty or guarantee by Premium Support Ltd. Questions, comments or complaints can be addressed via the phone line found here >. You can also email or write to us here > We offer a full refund policy for any caller who is not satisfied with the service. Refunds will be processed within 7 days and will be based on the amount charged on your phone bill rather then a fixed £1.50 per min rate.